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The next itSMF UK e-Symposium, organised by itSMF UK, will be taking place on March 19 2009. The details of this FREE to Register Event are:
Date: 19 March 2009
Topic: Next Generation Service Desk
Time: 14:00 (GMT) to 16:05 (GMT)
Registration: http://itsmf.brighttalk.com
Speakers: Kevin Kimber (Service-Now), Pandian Athirajan (IBM), Jules Collett (Fujitsu) followed by Round Table.
Sponsored: IBM Outline
Your service desk delivers critical support to the entire organization by keeping key business systems and services available and reliable. As your infrastructure becomes increasingly complex, problem resolution becomes more time-consuming and costs to maintain quality services escalate. This online conference will cover the changing role of the service desk and how customers are evolving it to manage service requests with fewer touches by leveraging automation. |
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IT Operational Efficiency
Join the presenters as they outline the interaction of the various processes within IT and provide specific examples of automating activities from service request throughto fulfillment. |
itSMF BiH Launch Conference
12.12.2008., u hotelu Sarajevo održana je itSMF BiH promotivna konferencija. Podržana od strane svojih sponzora: zlatnog sponzora - HP, srebrenog sponzora - IBM, sponzora: Microsoft, Oracle, ALEM Sistem, PakomBH, InventoMedia Group, Cognita, konferencija je u potpunosti ispunila očekivanja učesnika i organizatora. Konferenciji je prisustvovalo preko 70 učesnika. Nakon pozdravnog govora predsjenika udruženja prof. dr. Fahrudina Oručevića, svoja predavanja su imali Croz d.o.o. Zagreb, Cognita d.o.o. Zagreb, HP-Hermes Softlab-Raiffeisen bank, IBM, Oracle, Microsoft i InventoMedia Group. Poslije konferencije, članovi i učesnici konferencije su prisustvovali koncertu Mostar Sevdah Reunion u Coloseum clubu. Slike sa konferencije možete pogledati u Galeriji. |
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HP Gold Sponsor itSMF BiH Launch ConferenceOver the years, Hewlett Packard has become well known within the IT community in BiH. Together, with the professional support of local Partners, complex IT infrastructures for commercial enterprise and the B&H government been developed and implemented. B&H customers from the telecommunications industry are executing critical business tasks on HP hardware and HP management software, while major companies within the B&H finance and banking sector are using HP server and storage products for core banking applications or payment card management. |
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